Frequently Asked Questions

Archive 2021-2022


Additional Resources

Find a Provider

Account Information

COVID-19 Resources

Regulatory Notices


Benefit Information


Am I Eligible to Enroll in the Student Health Insurance Plan?

Cost Sheets

Online Enrollment

Continuation Insurance

Students with a Qualifying Life Event

Additional Resources


If you do not want the Student Health Insurance Plan, you must decline or opt-out of coverage by submitting a waiver. You may only opt-out of coverage during the following Waiver Periods:

The Summer waiver period ended 06/17/2022. The online waiver system can no longer accept new waiver requests.



Please be advised that due to high call volume, Academic HealthPlans is experiencing higher than normal wait times.

Enrollment Information

Academic HealthPlans, Inc.
PO Box 1605
Colleyville, TX  76034

Benefits/Claims Information

Aetna Student Health
P.O. Box 981106
El Paso, TX  79998
Aetna Customer Service
24-Hour Informed Health Line

Cigna Dental

This service is not administered by Academic HealthPlans.

VSP Vision

This service is not administered by Academic HealthPlans.

988 Suicide & Crisis Lifeline

Hours: Available 24 hours
Languages: English, Spanish
Dial 988 from any phone to be immediately connected